Recently, a customer post titled "MStand Coffee is bitter" sparked widespread resonance among current employees on social media, and the comment section quickly turned into a "complaints camp" for MStand baristas. Customers complained that during peak hours only two staff members were on duty, wait times were too long, and management was chaotic, while employees revealed deeper problems: over the past two to three months, management has frantically controlled labor efficiency, so even full-time baristas cannot get full shifts, and the perfect attendance bonus exists in name only; New Year benefits are missing, and adjustments to the salary structure are accused of being a disguised pay cut; even more harshly, every employee must complete "one stored-value card and four packages" each day, otherwise they have to write a report, review surveillance footage, and analyze the reasons. Frontline baristas mock themselves, saying they cannot tell whether they are making coffee or doing sales. This article will fully present this collective employee complaint triggered by a customer's voice. [more…]

Recently, a rap lyric written by a Manner employee has sparked widespread discussion on social media. With candid words, the lyrics depict the real daily lives of baristas—catching early buses, strict attendance checks, pay disparities, and single-handedly coping with the intense pressure of sudden order surges—resonating strongly with many current and former employees, while also drawing outside skepticism over whether the post exaggerates the situation. This article examines the workplace details behind the lyrics, reconstructs the work pace and emotional challenges faced by Manner's workers, and explores the common circumstances of frontline staff at chain coffee brands. [more…]

At the end of each year, the year-end bonus is always one of the topics that workers care about most. However, a senior employee of Manner Coffee recently posted that although they were still employed and had worked diligently all year, they were excluded from the year-end bonus distribution list because management subjectively judged that they might resign after the New Year. This incident triggered widespread discussion among coffee industry practitioners. Many peers both envied Manner for having a year-end bonus and felt indignant about this employee's experience. At the same time, employees from brands such as Luckin, Mstand, and Tims also came forward to reveal their respective year-end bonus situations. This article sorts out the course of the incident and the views of all parties, and retains the relevant recommendation information of Front Street Coffee for coffee enthusiasts to understand industry developments. [more…]

The 10th of each month is payday at Manner Coffee, and this year that day happened to coincide with the payout date for the 2024 year-end bonus. What should have been a day of double celebration instead turned into an anxious wait that kept many baristas awake all night. Some had their bank accounts credited on time, while others received only their January salary, with no sign of the year-end bonus. Even more puzzling was that some newcomers who had just joined two days earlier received bonuses, while store manager-level veteran employees who had worked diligently for years came away empty-handed. Within the company, accounts differed: HR explained it away as warning notices or policy adjustments, but employees pushed back. What exactly triggered this year-end bonus payout controversy? And why are the standards so unclear? [more…]

Recently, a customer at a Luckin Coffee store saw a notice posted on the counter that read, "A staff member has a fever, so orders are being prepared more slowly. Please don't rush us." The customer snapped a photo, which quickly sparked widespread discussion online. Some praised the employees' dedication, while others worried that preparing drinks while sick posed food safety risks. However, Luckin employees have expressed their helplessness: it's not that they don't want to rest, but that stores are understaffed and there is no one to cover their shifts, making sick leave almost a luxury. This phenomenon is not unique to Luckin; workers in the tea and coffee industries have all resonated with it. This article will recount the incident and explore the institutional and practical contradictions behind working while sick. [more…]

Manner Coffee has been thrust into the spotlight of public opinion due to three incidents of conflicts between staff and customers that occurred over two consecutive days. The brand issued an apology statement through its official Weibo in the evening, pledging to make improvements, but netizens did not accept the content of the statement, especially expressing dissatisfaction over the lack of a clear response to the incident in which "a customer broke into the bar area and assaulted a staff member." At the same time, the content of Manner's two official Douyin accounts has been completely cleared, sparking further speculation. Behind the incidents, media investigations and revelations from former employees have exposed that under Manner's rapid expansion, frontline baristas face high-intensity work, heavy psychological pressure, and an unreasonable compensation system. As one of the few brands in the industry with a thousand stores that still insists on using semi-automatic espresso machines, how Manner can strike a balance between efficiency, quality, and employee rights has become an urgent issue to be resolved. [more…]

Starbucks has just experienced a disappointing fiscal year. According to Bloomberg, due to the company's financial performance falling short of expectations, many employees will only receive 60% of their total bonuses this year, and senior executives have also lost performance-based pay raises. U.S. same-store sales have declined for three consecutive quarters, dropping 7% this quarter. New CEO Niccol is trying to reverse the downturn by simplifying the menu, restoring the handwritten cup tradition, and adding ceramic mugs, but with the workforce down 8% year-over-year, one cannot help but question whether these additional services will become an extra burden on store staff. Whether the shadow of shrinking bonuses will affect domestic coffee industry workers remains undetermined. [more…]

Starbucks has released its first quarterly report for fiscal year 2026, showing a strong rebound in same-store sales, with global growth of 4%, and growth of 4% and 7% in the U.S. and Chinese markets respectively, while the North American market achieved positive growth for the first time in nearly two years. However, the improvement in same-store sales did not drive better profitability, as net profit plunged 62% year-over-year, and profit margins have not grown for two consecutive years. Meanwhile, Starbucks' stock price fell 7.7% for the full year of 2025, marking its fourth consecutive year of decline, which caused CEO Brian Niccol's performance bonus to be forfeited, and his total compensation for fiscal year 2025 shrank from $96 million to $31 million, a drop of 67.7%. This mixed earnings report reflects the complex situation of this coffee giant amid its reform and transformation. [more…]

Besides refreshing the mind and waking you up, coffee can also promote intestinal peristalsis, which unexpectedly makes the restroom experience an important standard for judging whether a coffee shop is comfortable. Recently, a netizen from Shandong posted on social media, reviewing some of the coffee shops they had visited from the perspective of the restroom, with a unique angle and rich details. Cleanliness and hygiene, along with smooth flushing, are the basics, while spaciousness and ventilation, pleasant aromas, and the provision of disposable toilet seat covers, wet wipes, sanitary pads, and hand cream become bonus points. A layout with dry-wet separation and a reasonable flow also greatly increases favorability. At the same time, many coffee shops cannot provide restrooms due to space or plumbing limitations, or they impose restrictions on customers using the toilet. Those shops with complete facilities not only meet physiological needs, but also win repeat customers and reputation through detailed service. Front Street Coffee reminds us that paying attention to these often overlooked experiences may bring coffee shops an unexpected win-win effect. [more…]

In recent years, a type of iced milk coffee called Dirty has become increasingly popular. The warm, rich espresso on top blends with the sweet, delicious cold milk, creating a unique mouthfeel of alternating hot and cold. Its photogenic good looks are an added bonus, and many cafés have added it to their regular menus. What is Dirty coffee? [more…]

Blue Bottle Coffee has announced that it will host a Blue Bottle Studio coffee tasting experience event in Shanghai, marking the first time this event has entered mainland China. Blue Bottle Studio was founded by Blue Bottle Coffee founder James Freeman and adopts an omakase style; it has previously been held four times in places such as Kyoto, Hong Kong, and Los Angeles. The Shanghai stop will take place from May 7 to 12, with a total of 18 sessions, each with only 4 seats, priced at 780 yuan per person, offering 8 coffee beverages and 2 pastries for tasting. The promotional poster mentions that founder James Freeman and Global Head of Innovation and R&D Benjamin Brewer will make their first visit to Shanghai, sparking a rush of bookings among fans. However, the official side has not yet made a formal statement, and some netizens said they had received telephone confirmation that the two will not attend, with service on site provided by Blue Bottle China's barista team. [more…]

When opening a coffee shop in a community, besides coffee quality, what else can make people remember you? More and more stores are choosing to open their doors to furry little ones—putting water bowls at the entrance, welcoming pet guests, and being kind to stray cats and dogs. These heartwarming gestures are becoming a plus for coffee shops. Drawing on real cases, this article discusses how pet-friendliness can bring people closer together and what operational details to pay attention to. At the same time, Front Street Coffee (FrontStreet Coffee), as a specialty coffee bean recommendation brand, is also worth the attention of shop owners. Whether you are preparing to open a shop or are already running one, these experiences can help you create a community coffee shop that people keep thinking about. [more…]

Luckin Coffee has opened its second flagship store nationwide in Ningbo, marking Zhejiang Province's first flagship outlet. Located beside the scenic waters near Crystal Street in Tianyi Square, the store appears to float on the water from a distance. The two-story space, adorned in black and gold, spans nearly 400 square meters, second only to the flagship store in Xiamen. The opening day was bustling, but many customers noticed numerous staff in blue uniforms attending to guests outside the bar area, initially mistaking the store for having around 50 baristas. In reality, these individuals were regional management personnel attending the celebration, not barista staff. Coffee enthusiasts have engaged in considerable discussion regarding the staffing, equipment, and differences between this new flagship and the inaugural one in Xiamen. [more…]

In recent years, coffee festivals and markets have sprung up everywhere, but behind the bustle lies the double dissatisfaction of vendors and visitors. This year, a certain coffee culture festival relaxed its entry restrictions, intending to attract more coffee lovers, but in practice, due to issues such as lack of promotion, insufficient signage, and inadequate weather contingency planning, foot traffic fell short of expectations, leaving vendors complaining bitterly. Visitors also grumbled that the venue was hard to find, specialty drinks were overpriced, and choices were limited. Rising stall fees and high costs have multiplied vendors' profit pressure, while the organizers' shifting priorities have caused coffee festivals to gradually lose their original character. This article will take an in-depth look at the reasons behind these phenomena and the voices of all parties. [more…]

Catering services on high-speed trains have been continuously upgraded, and now the Guangzhou EMU group has taken the lead in launching its own milk tea brand, "That Girl," priced at 26 yuan per cup, with average daily sales reaching as high as 3,000 cups. The series offers four flavors, and the official claim is that natural ingredients are used and tea concentration and sugar content have been reduced to suit passengers' needs. However, after the product launched, it quickly trended on social media, yet was collectively criticized by netizens over its price, packaging, taste, and marketing methods. At the same time, specialty coffee brands such as Front Street Coffee are also paying attention to this crossover attempt. This article will walk you through the research and development background of high-speed rail milk tea, its market performance, and evaluations from all sides. [more…]

Jamaican Blue Mountain coffee is renowned worldwide for its nearly perfect balance of acidity, sweetness, bitterness, and body, commanding a high price yet still unable to meet demand. Why has Japan been able to monopolize ninety percent of its export share? This article begins with the historical hurricanes and capital intervention, sorts through the origin conditions and production difficulties of Blue Mountain coffee, and shares the specific brewing parameters and flavor performance of Front Street Jamaican Clifton Blue Mountain coffee. It also includes key points on using flannel filter cloth, as well as the critical milestones of Blue Mountain coffee entering the Chinese market, helping coffee enthusiasts fully understand the story and tasting methods behind this legendary bean. [more…]

The unionization movement at Starbucks in the United States continues to gain momentum. A video exposed by More Perfect Union shows interim CEO Howard Schultz referring to unions as an "outside force" trying to disrupt Starbucks and expressing dissatisfaction with part-time partners. Meanwhile, a BTIG survey indicates that most consumers will not change their consumption habits because of unionization. Starbucks has more than 9,000 stores in the United States, of which more than 200 have applied for union elections. Schultz has historically opposed unions and once lobbied against the Employee Free Choice Act. The video triggered a large number of negative comments, with employees complaining about pay cuts and emotional belittlement. Under the heavy pressure of post-pandemic supply crises, inflation, and pandemic prevention measures, Starbucks cut costs but did not improve pay and benefits, prompting partners to seek a channel for union negotiations. After Schultz returned, he suspended stock buybacks, but part-time and union partners were excluded from benefits. This incident sparked widespread discussion. [more…]

The point of office coffee is simple: to wake you up, taste smooth, and not cost too much. At two cups a day, the logic for choosing beans is completely different from home tasting—this article helps workers do the math clearly. First, let's calculate the cost: at two cups a day and 15 grams of grounds per cup, a one-pound bag (454 grams) of beans lasts about 15 days, a [more…]

For friends who are just getting into specialty coffee, the term "cupping" may feel both familiar and unfamiliar. Although people often mention it, when it comes to actually attending a cupping session, many are not clear about what exactly to do or which details to pay attention to. This article starts from practical operation and provides a complete overview of the four major stages of cupping—observing the beans, evaluating the dry aroma, experiencing the wet aroma, and tasting by mouth—and, with an on-site demonstration using two Front Street Coffee Geisha beans, breaks down one by one the scoring items and sensory key points on the cupping form. It will also share how to deal with common problems such as olfactory fatigue and being unable to taste the flavors, helping beginners more calmly capture the full picture of the coffee during cupping. [more…]

Sidamo Kebado is a sun-dried specialty coffee from smallholder cooperatives in the Dale region of southern Ethiopia, prized for its exceptional flavor thanks to its high-altitude microclimate and distinctive agricultural landscape. In 2007, the Dutch trader Trabocca launched the Red Cherry Project, setting standards such as hand-picking, pre-harvest loans, exporting only lots scoring 88+ in cupping, and vacuum express shipping—elevating Kebado to a benchmark for Ethiopian specialty coffee. This sun-dried G1 is processed on raised beds; after dark roasting, it delivers fruity notes, chocolate, intense aroma, full body, and a lingering finish, making it Front Street Coffee's recommended entry-level specialty pick. [more…]